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Email Etiquette Certification Test answer - part 1

Here You'll find updated answers of Upwork Email Etiquette Certification Test:


1. How would you abbreviate 'Be Seeing You' in email jargon?

Ans: b. BCNU

2. When sending an e-mail, why is it a good idea to try and use the cc: field sparingly?

Ans: b. Unless the recipient in the cc: field knows why they are receiving a copy of the message, he or she may not act on the message, but assume it is really only for the main recipient.

3. What does 'scrolling the chat screen' in an internet chat room mean, and is it good or bad netiquette?

Ans: b. Scrolling down to follow the conversation as it develops (bad netiquette).

4. What is the purpose of icon-emotions or so-called 'emoticons' in email communication?

Ans: b. They indicate that the email is urgent.

5. What does 'HTH' mean in an email or on a message board?

Ans: b. Hope this helps

6. Which of the following is the best description of an 'internet troll'?

Ans: d. Someone who participates in a message board or chat with the intention to disrupt it in some way.

7. Which of the following is the best advice when writing a business e-mail?

Ans: b. To keep the information relatively short, precise and always polite, with simple questions relating to what you expect to happen.

8. Which of the following is a good statement about time delays between e-mail exchanges?

Ans: b. Always reply within 24 hours, and expect the same from someone else.

0. When writing an email, it is generally a good idea for your paragraphs to be _________.

Ans: b. short

10. Which of the following are good tips for creating an impressive webpage?

Ans: e. All of the above

11. What does the phrase 'lurk before you leap' commonly mean on internet sites?

Ans: b. That you should familiarize yourself with a website's contents — its purpose, its FAQ, its community — before making a contribution.

12. Which of the following are important differences between face-to-face meetings and online information?

Ans: c. Written communication should always be more polished and formal than real life spoken communication.

13. If you are chatting with someone via the instant messenger and text 'BRB', what have you said?

Ans: d. Be Right Back

14. Which of the following is the best technique for sending a large e-mail attachment?

Ans: c. Try and break it up into several smaller downloads, or 'zip' the file if possible.

15. What does 'spamming' mean, and is it good or bad netiquette?

Ans: b. Sending unsolicited e-mails or communications to people online (bad netiquette).

16. What is a business 'welcome page' and how can it be useful?

Ans: c. It's the same as the home page.

17. Which of the following could be considered as not being 'virtual events,' so you may wish to respond using a more direct reply or regular mail?

Ans: b. After hours get-togethers.

18. What is a very useful last thing to do before sending out any e-mail?

Ans: a. Read the e-mail through for spelling and grammatical errors, to simplify the message if possible, and to check the recipient's e-mail address.

19. How often is it sensible to use 'reply all' when replying to an e-mail?

Ans: c. Only if the information is really relevant to everyone on the list, otherwise keep 'reply all' to a minimum.

20. On a social networking site, which of the following is important to consider — in a personal way - when uploading photographs?

Ans: c. Whether it is clear that you are the one uploading the images or not.

21. Which of the following is not a good practice for reacting to virus hoaxes and chain letters?

Ans: a. Forwarding them to your friends, as often advised by the e-mail hoax itself.

22. Why should you not type in all caps when writing an email?22.

Ans: c. Because it is considered 'yelling'.

23. What is the better solution than using bold or italic to emphasize meaning when e-mailing or posting online?

Ans: e. None of the above

24. What do the abbreviations 'FWIW' and 'FYI' stand for?

Ans: a. For What It's Worth, For Your Information

25. What does it mean when you type an e-mail in all capitals?

Ans: d. The effect is that you are shouting

26. Which of the following is the best response to sending a message that you didn't intend to send, or sent to the wrong recipient?

Ans: c. Send a follow-up message explaining that the previous message was a mistake, with a brief apology and explaining that the message can be ignored.

27. What should you do if you do not want to type your name at the end of every email you send?

Ans: d. Create a signature that will get automatically attached to every email you send.

28. What does it mean to 'respect somebody else's bandwidth'?

Ans: c. To be conscious of how much storage space you are controlling in any given communication, since everyone only has limited space.

29. Which of the following best reflects a so-called 'Golden Rule' of etiquette?

Ans: b. Remember the human (remember that a real person is receiving the message).

30. Which of the following is the best explanation of 'netiquette'?

Ans: b. An abbreviation for 'internet etiquette' or even 'ethics on the net,' the correct way to interact in an online setting.

31. What is the best way to treat 'spam' or unsolicited e-mails?

Ans: e. All of the above

32. What is the correct way to address someone online, if you are unsure of how he or she would like to be addressed?

Ans: b. Use their last name, such as Mr. Jones or Ms. Jones.

33. What are vCards and why are they sometimes distracting or difficult for the recipient?

Ans: a. vCards are online invitation cards, but the recipient often does not want to attend the event.

34. What is the most important aspect of writing content for a blog, either as a main posting or as a comment on someone else's blog?

Ans: a. Always make your posts accurate and truthful (as well as entertaining) especially if they reflect on your reputation as someone with an online presence.

35. A common online symbol, what is the correct 'emoticon' for a regular 'smiley face' from the list below?

Ans: b. :-)

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