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Email Etiquette Certification Test Answers - Part 2

New Answers of Upwork Email Etiquette Certification Test - Updated on 2105:

1. What does it mean to 'respect somebody else's bandwidth'?
 Answer:  • To be conscious of how much storage space you are controlling in any given communication, since everyone only has limited space.

 2. How often is it sensible to use 'reply all' when replying to an e-mail?
 Answer:  • Only if the information is really relevant to everyone on the list, otherwise keep 'reply all' to a minimum.

 3. What is the purpose of icon-emotions or so-called 'emoticons' in email communication?
 Answer:  • They are meant for fun and entertainment value.

 4. What is the better solution than using bold or italic to emphasize meaning when e-mailing or posting online?
 Answer:  • Use carefully chosen words and phrases, so that the meaning is clear and not ambiguous and unlikely to cause misunderstandings.

 5. What are vCards and why are they sometimes distracting or difficult for the recipient?
 Answer:  • vCards are electronic business cards, but they often take the form of an e-mail attachment, therefore making every e-mail look like it has an attachment.

 6. Why is it sometimes important not to leave out the message thread, i.e. the previous messages in the e-mail chain?
 Answer:  • To increase comprehension of the latest message, and show the history of messages that led up to this point in the exchange.

 7. What do the abbreviations 'FWIW' and 'FYI' stand for?
 Answer:  • For What It's Worth, For Your Information

 8. How would you abbreviate 'Be Seeing You' in email jargon?
 Answer:  • BSU

 9. What does 'scrolling the chat screen' in an internet chat room mean, and is it good or bad netiquette?
 Answer:  • Posting multiple, often single letter postings so the chat screen scrolls very fast for all users (bad netiquette).

 10. What is the most important aspect of writing content for a blog, either as a main posting or as a comment on someone else's blog?
 Answer:  • Always make your posts accurate and truthful (as well as entertaining) especially if they reflect on your reputation as someone with an online presence.

 11. On a social networking site, which of the following is important to consider — in a personal way - when uploading photographs?
 Answer:  • Consider the feelings and reputation of the person whose image you are uploading, especially if the image is compromising in some way.

 12. Why should you not type in all caps when writing an email?
 Answer:  • Because it is considered 'yelling'.

 13. Which of the following could be considered as not being 'virtual events,' so you may wish to respond using a more direct reply or regular mail?
 Answer:  • Weddings, funerals, engagements, birthdays.

 14. What does 'flaming' or 'to flame' mean in the online world?
 Answer:  • Flaming means delivering a strongly held opinion without holding back any emotion, often offending the person who is 'flamed'.

 15. Why is it always good to use proper grammar and correct spelling in internet  postings like message boards?
 Answer:  • Good grammar and spelling keep ambiguity to a minimum, thereby communicating the message more clearly.

 16. What should you do if you do not want to type your name at the end of every email you send?
 Answer:  • Create a signature that will get automatically attached to every email you send.

 17. Which of the following is the best description of an 'internet troll'?
 Answer:  • Someone who participates in a message board or chat with the intention to disrupt it in some way.

 18. What does it mean when you type an e-mail in all capitals?
 Answer:  • The effect is that you are shouting

 19. What is the best way to treat 'spam' or unsolicited e-mails?
 Answer:  • All of the above

 20. Which of the following 2 options are not good practices for reacting to virus hoaxes and chain letters?
 Answer:  • Considering them, and allowing them to send to your entire contacts list, for other people to decide about their authenticity.

 21. What does the phrase 'lurk before you leap' commonly mean on internet sites?
 Answer:  • That you should familiarize yourself with a website's contents — its purpose, its FAQ, its community — before making a contribution.

 22. Which of the following best reflects a so-called 'Golden Rule' of etiquette?
 Answer:  • Remember the human (remember that a real person is receiving the message).

 23. If you are chatting with someone via the instant messenger and text 'BRB', what have you said?
 Answer:  • Be Right Back

 24. Which of the following is the best response to sending a message that you didn't intend to send, or sent to the wrong recipient?
 Answer:  • Send a follow-up message explaining that the previous message was a mistake, with a brief apology and explaining that the message can be ignored.

 25. When sending an e-mail, why is it a good idea to try and use the cc: field sparingly?
 Answer:  • Unless the recipient in the cc: field knows why they are receiving a copy of the message, he or she may not act on the message, but assume it is really only for the main recipient.

 26. What is a very useful last thing to do before sending out any e-mail?
 Answer:  • Read the e-mail through for spelling and grammatical errors, to simplify the message if possible, and to check the recipient's e-mail address.

 27. A common online symbol, what is the correct 'emoticon' for a regular 'smiley  face' from the list below?
 Answer:  • :-)

 28. What is the correct way to address someone online, if you are unsure of how  he or she would like to be addressed?
 Answer:  • Use their last name, such as Mr. Jones or Ms. Jones.

 29. Which of the following is the best explanation of 'netiquette'?
 Answer:  • An abbreviation for 'internet etiquette' or even 'ethics on the net,' the correct way to interact in an online setting.

 30. When writing an email, it is generally a good idea for your paragraphs to be _______.
 Answer:  • short

 31. Which of the following is the best technique for sending a large e-mail attachment?
 Answer:  • Try and break it up into several smaller downloads, or 'zip' the file if possible.

 32. Which of the following is a good statement about time delays between e-mail exchanges?
 Answer:  • Try to reply within a 24-48 hour window, but allow at least the same amount of time before sending a follow-on e-mail, if not longer.

 33. What does 'HTH' mean in an email or on a message board?
 Answer:  • Hope this helps

 34. Which of the following is the best advice when writing a business e-mail?
 Answer:  • To keep the information relatively short, precise and always polite, with simple questions relating to what you expect to happen.

 35. What does 'spamming' mean, and is it good or bad netiquette?
 Answer:  • Sending unsolicited e-mails or communications to people online (bad netiquette).

 36. Why is it important to be careful with formatting when sending an e-mail message?
 Answer:  • It is polite, and looks neater, especially if you use pretty colors.


  1. where first part of this section

  2. not all answers here are correct. Please prepared for the test by yourself if it's possible.