Upwork Test Answers: Get all the correct answers of most recent and possible Upwork Tests A to Z (Updated on Jan, 2016)
Cover Letter Templates: These cover letter samples are not only for Upwork job, but also you will have some idea about your real life job
Freelance Profile Overviews: Different Profile samples and overviews of experts, advanced and intermediate level freelancers
For Newbie of Upwork: Upwork Help - How to apply for a job in Upwork with 10 most important articles about Upwork

A to Z View - All Upwork Test Answers

Sales force CRM Test Answers

New Test Answers for Upwork's Sales force CRM Test - Updated on October 2015:

1. What is word "app" short for?
 Answers: • Application

 2. What is a detailed description of a customer's feedback, complaint, or issue?
 Answers: • Case

 3. What is the term for the number of days an opportunity has been open (since creation)?
 Answers: • Age

 4. Page layouts can be assigned to a Record Type.
 Answers: • True

 5. By which channels can an article be viewed?
 Answers: • All of these

 6. You can trasfer information from SalesForce to Excel?
 Answers: • Yes

 7. Which statement is TRUE about chatter?
 Answers: • All of these

 8. What is the model of software development and distribution that is completely hosted on the internet?
 Answers: • Cloud Computing

 9. What type of files can be uploaded to the document library?
 Answers: • All of these

 10. Salesforce can pull reports for which of the following information fields?
 Answers: • All of these

 11. What statement is true about reports and campaigns?
 Answers: • All are true statements

 12. You can do this on Chatter:
 Answers: • All of the above

 13. What is the reporting tool called that allows a user to pull specific data/narrow the scope?
 Answers: • Filter

 14. What is one way to import existing company contacts and information?
 Answers: • All of these

 15. How do you create a recurring event?
 Answers: • Create a new event and select recurring series

 16. If a contact is associated with multiple organizations this information will appear in which areas of Salesforce?
 Answers: • All of these

 17. The main function of the document library is:
 Answers: • To store documents without attaching them to accounts, contacts, or other records

 18. What is the definition of a product?
 Answers: • Anything your company sells

 19. How do you leave a note for another user about a specific organization?
 Answers: • Attach a note or file under the organization

 20. Where can you find additional applications for Salesforce?
 Answers: • Salesforce app exchange

 21. What is AppExchange?
 Answers: • A marketplace for cloud computing applications built for the Salesforce.com community.

 22. What field do you find the "log a call" feature under an organization?
 Answers: • Activity History

 23. What is the Salesforce term for duplicating an account/activity/contact etc?
 Answers: • Clone

 24. How do you disable an inactive Salesforce user?
 Answers: • De-select the Active checkbox for this user under user management

 25. Is mass edit available to all users?
 Answers: • No

 26. Which statement is TRUE about the calendar function?
 Answers: • You can view multiple user calendars

 27. An account can be which of the following?
 Answers: • Organization/Company

 28. This is a real time collaboration tool that can be used for projects, groups, individuals, or initiatives:
 Answers: • Chatter

 29. What is the connecting account for multiple accounts with one common office/organization?
 Answers: • Parent Account

 30. A log of emails sent through Salesforce.com can be found under:
 Answers: • Email Log Files

 31. Which of the following statements is true about leads and contacts?
 Answers: • Leads can be converted into contacts in one-click.

 32. How do you setup email notifications for specific chatter groups?
 Answers: • Administrator must turn on chatter email notifications

 33. Which of the following is a Salesforce tool that allows companies to track marketing initiatives?
 Answers: • Campaigns

 34. True or False: There is a way to "Mass Delete" accounts from Salesforce.
 Answers: • True

 35. How do you create a new campaign?
 Answers: • Under campaigns tab click "new"

 36. How do you easily/natively share a report with another user?
 Answers: • Save report in public folder

 37. What type of application is "ExactTarget" (used through AppExchange)?
 Answers: • E-mail Marketing

 38. Which of the following is a free license?
 Answers: • Chatter

 39. Which of these companies does Salesforce integrate as an email marketing tool?
 Answers: • ExactTarget

 40. There are four main certification paths available in Salesforce.com. Which of these is NOT one of them?
 Answers: • Coders

 41. Which of the following is NOT a report format in Salesforce?
 Answers: • Campaign

 42. A campaign that hosts/deploys multiple campaigns under it is called a:
 Answers: • Parent Campaign

 43. What is the Salesforce reporting interface called?
 Answers: • Drag and Drop

 44. As an administrator, how would you go about importing a large number of opportunities?
 Answers: • Use the Apex Data Loader (separate download)

 45. What is the cloud computing PaaS system from Salesforce.com?
 Answers: • Force.com

 46. What is the customer support help desk offering from Salesforce.com?
 Answers: • Desk.com

 47. A "contact role" is defined as:
 Answers: • A role a specific contact plays in an opportunity or account

 48. What does Conga Composer do?
 Answers: • Gathers Salesforce information and merges it into Word, Excel, PowerPoint or PDF-form templates.

 49. What is Force.com Labs?
 Answers: • Open-source apps developed by salesforce.com employees.

 50. What field on a Lead denotes if the record is converted?
 Answers: • IsConverted

 51. An activity that has a scheduled time is referred to as a(n):
 Answers: • Event

 52. According to the Salesforce definition, an article:
 Answers: • Captures information about your company's products and services that you want available in the knowledge base.

 53. Native Salesforce tool that allows a user to search for new contacts and leads globally.
 Answers: • Jigsaw

 54. What is the maximum number of records that can be shown in the Recent Items menu (commonly on the left-side of the screen)?
 Answers: • 10

 55. A place where documents, reports, and dashboards can be stored is a:
 Answers: • Folder

 56. What Sales force tool gives clear visibility of sales, pipelines, and profit?
 Answers: • Forecast

 57. What Salesforce tool allows for updates to multiple contacts at one time?
 Answers: • Apex data loader

 58. Salesforce.com's CRM solution is broken down into several broad categories. Which of these is NOT one of them?
 Answers: • Customer Cloud

 59. You can send mass emails from a Developer Edition Org.
 Answers: • False

 60. Campaigns can include which field(s)?
 Answers: • Campaign Hierarchy

 61. Time-Dependent Workflow Actions are prohibited when Evaluation Criteria is:
 Answers: • Every time a record is created or edited

 62. Which of these is a platform that can be used with Salesforce.com?
 Answers: • Heroku

 63. Which of the following are portals available on the force.com platform
 Answers: • Customer

 64. How many records can you mass update at once?
 Answers: • 200

 65. A campaign influence report shows a Salesforce user what data?
 Answers: • The influence of multiple campaigns on a single opportunity

 66. A draft article that has been assigned to another for editing is called what?
 Answers: • Assignment

 67. What tab allows a user to view multiple Salesforce tabs in one location?
 Answers: • Console

 68. What is the maximum number of records you merge at the same time?
 Answers: • 3

 69. Self-service customers may use what type of Salesforce login?
 Answers: • A Portal

 70. A list of products sold by a company is found and created in what Salesforce feature?
 Answers: • Pricebooks

 71. Regarding Salesforce... What does DRO stand for?
 Answers: • Data Residency Option

 72. Which field is used for an individual that is associated with multiple organizations?
 Answers: • Affiliated Contacts

 73. Which of the following is a free support offering from salesforce.com
 Answers: • Self Service Portal

 74. Which of the following is a standard salesforce user type
 Answers: • Marketing User

 75. What setting has to be changed to allow mass editing in a list view
 Answers: • Filter by Record type

 76. What is a flexible collection of accounts and users where users have at least read access to accounts?
 Answers: • Territory

 77. When a lead is first assigned to a Sales force user it is marked as:
 Answers: • Unread

1 comment:

  1. The Salesforce CRM system is a business tool that allows to manage the customers, partners and prospect information in one place. The companies nowadays use salesforce CRM tool to close bigger deals faster.
    salesforce training in chennai | salesforce training institute in chennai